Last updated: 05.01.2026
At WhiteGold, each piece is carefully selected and packaged with care. Because our products are fragile and often handmade, we have the following policy:
1. All Sales Are Final
We do not accept returns or refunds for:
- change of mind
- wrong selection made by the customer
- normal handmade variations (small differences in shape, color, glaze, or texture)
- damage that happens after delivery
2. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve it quickly, please include:
- your order number
- clear photos of the item
- photos of the packaging
📧 Contact us at: support@whitegold-oo.com
3. Resolution Options
If your item is confirmed damaged or incorrect, we will offer one of the following:
- Replacement
- Store credit
- Refund
4. Refund Processing
If a refund is approved:
- refunds are processed within 5–10 business days
- refunds go back to the original payment method (when possible)
5. Shipping Costs
- If the issue is our mistake (damaged/incorrect item), we cover shipping costs where applicable.
- We are not responsible for delays caused by shipping carriers.
6. Contact
If you have questions, contact us at:
📧 support@whitegold-oo.com